Refund, Cancellation & Exchange Policy

1. Refund Policy

We offer refunds only where the wrong product was delivered, the product is defective, or the product was damaged or tampered with during shipping.

Refunds may be granted in cases such as:

• The wrong product was provided
• The product is defective
• The product was damaged during shipping
• The product was tampered with

To be eligible for a refund, you must notify us within 7 days of receiving the product, along with supporting evidence (e.g. photos, proof of issue).

Approved refunds will be processed to the original method of payment within 7–14 business days, depending on the issuing bank or payment provider.

Exceptions — refunds may not be available for:

• Customized NiteDot units made or configured to customer specifications, except where the item is defective, damaged in transit, or does not match the confirmed order

2. Cancellation Policy

Orders may be canceled within 24 hours from the time of purchase, provided that:

• The order has not yet been processed, shipped, or fulfilled
• The product is not customized, personalized, or already in preparation

Cancellation requests must be submitted to info@nitedot.com.

3. Exchange Policy

We offer exchanges for wrong, defective, damaged, or materially misdescribed products, subject to the conditions below.

Exchanges may be accepted if:

• The wrong product was delivered
• The product is defective or damaged
• The item does not match the description

Requests for exchange must be made within 7 days of delivery.

Items must be returned in unused condition and original packaging, unless defective.

Exclusions:

• Customized or personalized items, except where defective, damaged in transit, or not matching the confirmed order
• Items marked as final sale

4. General Conditions

• Customers are responsible for return shipping costs unless the issue is due to our error
• We reserve the right to inspect returned items before approving refunds or exchanges
• This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase

5. Contact

For any refund, cancellation, or exchange requests, please contact us at info@nitedot.com.